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Terms of Service

Last Updated: January 2024

1. Agreement to Terms

By accessing and using Smart Traveler Network services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Travel Services

Smart Traveler Network provides travel planning, booking, and concierge services. We act as an intermediary between clients and travel suppliers including airlines, hotels, and tour operators.

3. Booking and Payment Terms

All bookings require confirmation and payment according to our payment schedule. Prices are subject to change until full payment is received and booking is confirmed.

4. Cancellation Policy

Cancellation terms vary by supplier and are detailed in your travel documents. Cancellation fees may apply according to supplier policies and our service terms.

5. Travel Insurance

We strongly recommend comprehensive travel insurance. Smart Traveler Network is not liable for losses that could be covered by travel insurance.

6. Limitation of Liability

Our liability is limited to the cost of services provided. We are not responsible for acts of suppliers, weather, political situations, or other circumstances beyond our control.

7. Privacy and Data Protection

We protect your personal information according to our Privacy Policy and applicable data protection laws including GDPR.

8. Contact Information

For questions about these terms, contact us at +1 (212) 555-0147 or [email protected]

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Privacy Policy

Last Updated: January 2024

1. Information We Collect

We collect personal information necessary to provide travel services including names, contact information, travel preferences, passport details, and payment information.

2. How We Use Your Information

Your information is used to plan and book travel, provide customer service, process payments, and send travel-related communications.

3. Information Sharing

We share information with travel suppliers (airlines, hotels, etc.) as necessary to complete bookings. We do not sell personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information including encryption, secure servers, and access controls.

5. Your Rights (GDPR)

You have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing or request data portability.

6. Cookies and Tracking

We use cookies to improve website functionality and provide personalized experiences. You can control cookie settings through your browser.

7. Data Retention

We retain personal data as long as necessary to provide services and comply with legal obligations, typically 7 years for travel records.

8. Contact for Privacy Matters

For privacy questions or to exercise your rights, contact our Data Protection Officer at [email protected]

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Cookie Policy

Last Updated: January 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.

2. Types of Cookies We Use

Essential Cookies: Necessary for website functionality and cannot be disabled.

Performance Cookies: Help us analyze website usage and improve performance.

Functional Cookies: Remember your preferences and provide personalized features.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

3. Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

4. Third-Party Cookies

Some cookies are set by third-party services we use for analytics, advertising, and social media integration.

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DMCA Policy

Last Updated: January 2024

1. Copyright Policy

Smart Traveler Network respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

2. Reporting Copyright Infringement

If you believe content on our website infringes your copyright, please provide:

• Your contact information
• Description of the copyrighted work
• Location of the infringing material
• Statement of good faith belief
• Statement of accuracy and authority
• Your electronic or physical signature

3. DMCA Agent Contact

Send DMCA notices to:
DMCA Agent
Smart Traveler Network
425 Park Avenue, Suite 2800
New York, NY 10022
Email: [email protected]

4. Counter-Notification

If you believe content was removed in error, you may submit a counter-notification with the required legal elements.

5. Repeat Infringers

We will terminate accounts of users who are repeat copyright infringers.

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GDPR Compliance

Last Updated: January 2024

1. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right of Access

You can request copies of your personal data we hold.

Right to Rectification

You can request correction of inaccurate or incomplete data.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You can request limitation of how we process your data.

Right to Data Portability

You can request transfer of your data to another organization.

Right to Object

You can object to processing of your personal data for certain purposes.

2. Legal Basis for Processing

We process personal data based on:

• Contract performance (travel services)
• Legitimate interests (business operations)
• Legal obligations (record keeping)
• Consent (marketing communications)

3. Data Transfers

When transferring data outside the EU, we ensure adequate protection through standard contractual clauses or adequacy decisions.

4. Exercising Your Rights

To exercise your GDPR rights, contact our Data Protection Officer at [email protected] or +1 (212) 555-0147

5. Complaints

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data properly.